1. Delivery Charges

We will deliver only to UK postcodes. Delivery charges depend on the location, weight, and total amount spent. Please see our delivery charges for different postcodes in the UK.

A. UK Mainland

Postcodes : All Postcodes in England, Wales and Scotland except Scottish Highlands

Location	£0.00 - £34.99	£35.00 and over
UK Mainland	Up to 25kg: £5.99 + £5/25kg thereafter	Up to 25kg: FREE + £5/25kg thereafter

B. Scottish Highlands/ Isle of Man/ Isle of Wight

Postcodes : AB36-38, AB55-56, FK17-21, IV1-40, IV52-54, IV63, KW1-14, PA21-40, PH19-26, PH30-41, PH49-50, IM and PO30 – PO41

Location	£0.00 - £119.99	£120.00 and over
Scottish Highlands	Up to 25kg: £12.99 + £10/25kg thereafter	Up to 25kg: FREE + £10/25kg thereafter
Isle of Man	Up to 25kg: £12.99 + £10/25kg thereafter	Up to 25kg: FREE + £10/25kg thereafter
Isle of Wight	Up to 25kg: £12.99 + £10/25kg thereafter	Up to 25kg: FREE + £10/25kg thereafter

C. Northern Ireland

Postcodes : BT

Location	£0.00 - £69.99	£70.00 and over
Northern Ireland	Up to 25kg: £14.99 + £10/25kg thereafter	Up to 25kg: FREE + £10/25kg thereafter

D. Jersey / Guernsey

Postcodes : JE and GY

Location	£0.00 - £99.99	£100.00 and over
Jersey	Up to 25kg: £17.99 + £15/25kg thereafter	Up to 25kg: £6.99 + £10/25kg thereafter
Guernsey	Up to 25kg: £17.99 + £15/25kg thereafter	Up to 25kg: £6.99 + £10/25kg thereafter

2. Order Processing & Shipping

All orders received from Monday to Friday before 11 AM will be processed and dispatched on the same day, except on bank holidays.

We use courier services like DPD and Royal Mail to send parcels to customers.

We offer Next Day delivery for all UK Mainland postcodes.

Orders will be delivered on weekdays, except bank holidays.

If you place an order on Friday or the weekend, you will most likely receive it on the following Monday, provided it's not a bank holiday.

You will receive notifications from us or the courier service when your parcel is on its way.

You will receive notifications from the courier service when your parcel is on its way. It is your responsibility to reschedule the delivery time (if you are not going to be available) or arrange for someone else to collect the parcel.

3. Free Shipping Promotion

We occationally offer Free Delivery on First Order as part of our promotions. This Free Delivery will be applicable only on your first order.

4. Your Address

It is the customer's responsibity to enter the correct address when you place an order online. We will not refund / replace for missing parcels by entering wrong addresses. We advice customers to keep only one address on our record and delete all the old addresses.

5. Delivery Time

You will receive notifications from the courier service when your parcel is on its way. It is your responsibility to reschedule the delivery time (if you are not going to be available) or arrange for someone else to collect the parcel.

6. When you receive parcel

When you receive the parcel, please open it and make sure you have received all the items you ordered. Also, check whether they are in good condition.

If you are missing any items or if any are damaged, please contact us by email at sales@lotusmegastore.com.

If there is any damaged item, please send us a photograph to the email address above. After we receive your email, one of our staff members will get in touch with you via email about replacing the damaged item or issuing a refund.