FAQs
Ordering
Can I cancel my order?
Can I cancel my order?
Once an order is placed, we are unable to alter or cancel the order.
What if I want to speak to someone?
What if I want to speak to someone?
If you have any questions, please email us at sales@lotusmegastore.com or reach out via our Contact Us page. We will respond within 48 hours.
Shipping
What countries do you ship to?
What countries do you ship to?
We currently ship to only United Kingdom. To enquire about shipping to a different destination, please contact us.
How long will it take to receive my order?
How long will it take to receive my order?
We aim to dispatch all orders received from Monday to Thursday within 24 hours. Orders placed on Friday, Saturday, Sunday, or bank holidays will be dispatched on the next working day. Once your order has been dispatched, we will email you the details.
Returns and Refunds
How do I return a product?
How do I return a product?
Please email us at sales@lotusmegastore.com.
How long will it take to receive my refund?
How long will it take to receive my refund?
Refunds are processed within 7 days from the date of approval.